1. What is Trabug?

Trabug is India’s first Travel Phone aimed to give travellers a smooth and hassle free experience when visiting India.

The Trabug pack contains a smartphone loaded with curated information and services which help you on the go. Bundled with the phone is a SIM card with 4G data and voice minutes. The phone is made available to you for rental only and will be delivered and picked up for free from any location within India.

We can't assure you that you will get a new phone, but it will definitely be in proper working condition.

You will need scans of -

✓ your Passport ID pages

✓ your valid Indian VISA or OCI card

✓ a passport size photograph

As per regulatory guidelines, the SIM will not be pre-activated. The smartphone will guide you through the simple activation steps and you should be up and running in no time.

The Trabug pack will be delivered to a hotel address or any alternate address on your rental start day. We deliver anywhere within India and will provide a shipment tracking link once we send the pack.

You'll need the return bag provided with the Trabug pack—so please take care of it! On your rental end data, just put the smartphone and accessories back into the box and then seal it up in the return bag. Leave it at your Hotel reception (or any other alternate location) and we will have it picked up. No extra charge!

At Trabug, our goal is to make travel easy. We have curated the best places to eat, shop or explore and intergrated services like finding an ATM, getting walking directions, booking taxis, changing currency, listening to audio guided tours and more.

Currently, the entire device interface is in the English language. We hope to provide the information and services and other languages soon.

We take a USD 65 deposit from you at the time of booking. We refund the complete amount when you return the smartphone and all its accessories in similar condition as were handed to you in.

We customise plans for anyone requiring a rental period of over 80 days. Please go ahead and confirm your booking with any of our plans and we'll get back to you with a customised offer.

You can cancel the booking anytime before the day of your specified rental start date. 100% refund shall be made in case the booking is cancelled with 6 days remaining to the Rental Start Date. However, in case you cancel within 5 days of the start of rental period, a fee of 50% of the base plan cost will be deducted. This amount is deducted towards the costs incurred towards preparation of sending you the Trabug Pack. In case the TPack is dispatched and you fail to accept the same, an additional fee of USD10 is deductible. Your security deposit will be refunded in full in all cases.

You will be charged for the damages or loss of the phone and any additional accessories. This amount will be deducted from your deposit amount available with us.

At Trabug, we are very confident that the services we offer will be of value to all our customers. However, in case we're not able to resolve any issues you are facing and you do not wish to continue using our service, let us know within 24 hours of receiving the Trabug Pack. We'll arrange for it's pickup and issue a full refund the entire sum paid.

All our smartphones can be used as WiFi hotspots to share their Internet connection with up to 5 additional devices including your phones, laptops, tablets etc. It's also a great way to keep using services on your existing phone.

We provide a Smartphone along with the SIM to ensure that there are no issues with band compatibility, carrier locks or provider settings. Our smartphone will connect to 4G networks across India whereever available. You can use the Smartphone as a WiFi hotspot and share it's Internet connection with up to 5 other devices and easily use services on your existing phone.

There is a recharge/top-up option built-in to the Smartphone which lets you add data or voice minutes with just a couple of taps. You can also contact Trabug support over the phone/e-mail and we'll add the desired top-up as soon as possible.

If your duration of stay is short and you are looking for basic connectivity, free incoming calls and limited local calling, the ECO Plan is ideal for you.

However, if your usage of data or voice minutes is higher, you may opt for the FLEXI or POWER plans.

The FLEXI Plan is a balanced plan with 4GB 4G data (check for special offers on our pricing page), 125 domestic minutes, 50 SMS/texts and upto 30 international minutes. If you are travelling for 2 weeks or less and don't need a lot of data, we suggest you opt for this plan.

If you need more data or voice minutes, all plans can be topped-up from the Smartphone in a couple of taps.

If staying connected is important to you, look no further than the POWER plan. With Unlimited data (16 GB full speed and then at 64 kbps), its easy to search, explore and share wherever your are. Also included are 300 voice mins, 150 SMS/texts, up to 60 mins of International calling and 14 days of Smartphone rental, making this an obvious choice if you're staying for over 2 weeks.

This is the daily rental amount for the Smartphone we provide. All plans include some portion of the Phone rental (ECO includes 1 day, FLEXI 1 day and POWER 14 days) in their base price. After this there is a charge of USD 1 per day. For example, if you plan to stay for 10 days and you opt for the FLEXI Plan, your total bill will be the Base plan cost (USD 34.99, which include 1 day rental) PLUS the Phone rental for 9 additional days (USD 1 x 9).

If you wish to extend your plan, you must notify us at-least 2 working days before your rental period ends. Extensions will attract an additional fee determined by your requirements at that time.

Your data will stop working if you exceed the limits in the ECO and FLEXI plan. POWER plans have unlimited data and simply slow down (to 64 kbps) after consumption of 16 GB of data.

International or Local calling and texting are used from a comming pool of "talktime". Which basically means that if you exceed the limits in one, the others are affected. For example, if you exceed your limit of domestic calling minutes, it will reduce the amount of SMS/text or International calling you can do.