1. What is Trabug?

Trabug is India’s first Travel Phone aimed to give travellers a smooth and hassle free experience when visiting India.

The Trabug pack contains a Smartphone loaded with curated information and services which help you on the go. Bundled with the phone is a SIM card with 4G data and voice minutes. The phone is made available to you for rental only and will be delivered and picked up for free from any location within India.

We can't assure you that you will get a new phone, but it will definitely be in proper working condition.

You will need scans or clear digital photos of -

✓ your Passport ID pages (all four sides must be visible)

✓ your valid Indian VISA or OCI card

✓ a recent digital photograph (a headshot with your face clearly visible)

As per regulatory guidelines, the SIM will not be pre-activated. The Smartphone will guide you through the simple activation steps and you should be up and running in no time.

The Trabug pack will be delivered to a hotel address or any alternate address on your rental start day. We deliver anywhere within India and will provide a shipment tracking link once we send the pack.

You'll need the return bag provided with the Trabug pack—so please take care of it! On your rental end data, just put the Smartphone and accessories back into the box and then seal it up in the return bag. Leave it at your Hotel reception (or any other alternate location) and we will have it picked up. No extra charge!

The phone may get picked up between 24 and 72 hours after you have departed.

At Trabug, our goal is to make travel easy. We have curated the best places to eat, shop or explore and integrated services like finding an ATM, getting walking directions, booking taxis, changing currency, listening to audio guided tours and more.

Currently, the entire device interface is in the English language. We hope to provide the information and services and other languages soon.

We take a USD 65 security deposit from you at the time of booking. We refund the complete deposit when you return the Smartphone, box and all its accessories in a similar condition to when they were handed to you.

When you consume all your data or voice minutes, it simply stops working. Since you can not exceed your quotas, there will never be any "surprise" charges. You must request a top-up to get additional minutes or data.

The prices shown on the website are inclusive of shipping, return pickup and all applicable taxes.

We customise plans for anyone requiring a rental period of over 80 days. Please go ahead and confirm your booking with any of our plans and we'll get back to you with a customised offer.

You can cancel the booking anytime before the day of your specified rental start date. 100% refund shall be made in case the booking is cancelled with 6 days remaining to the Rental Start Date. However, in case you cancel within 5 days of the start of rental period, a fee of 50% of the base plan cost will be deducted. This amount is deducted towards the costs incurred towards preparation of sending you the Trabug Pack. In case the TPack is dispatched and you fail to accept the same, an additional fee of USD10 is deductible. Your security deposit will be refunded in full in all cases.

You will be charged for the damages or loss of the phone and any additional accessories. This amount will be deducted from your deposit amount available with us.

At Trabug, we are very confident that the services we offer will be of value to all our customers. However, in case we're not able to resolve any issues you are facing and you do not wish to continue using our service, let us know within 24 hours of receiving the Trabug Pack. We'll arrange for it's pickup and issue a full refund the entire sum paid.

All our Smartphones can be used as WiFi hotspots to share their Internet connection with up to 5 devices including your phones, laptops, tablets etc. It's also a great way to keep using services on your existing phone.

We provide a Smartphone along with the SIM to ensure that there are no issues with band compatibility, carrier locks or provider settings. Our Smartphone will connect to 4G networks across India wherever available. You can use the Smartphone as a WiFi hotspot and share it's Internet connection with up to 5 other devices and easily use services on your existing phone.

There is a recharge/top-up option built-in to the Smartphone which lets you add data or voice minutes with just a couple of taps. You can also contact Trabug support over the phone/e-mail and we'll add the desired top-up as soon as possible.

If your duration of stay is short and you are looking for basic connectivity, free incoming calls and limited local calling, the ECO Plan is ideal for you.

The HERO Plan is a balanced plan with 1GB of 4G data for every day of your trip, 120 domestic outgoing voice minutes and 30 SMS/texts (check for special offers on our pricing page). If you are travelling for about over a week and don't need a lot of data or international calling, we suggest you opt for this plan.

If you need more data or voice minutes, all plans can be topped-up from the Smartphone in a couple of taps.

If you don't want to worry about data/voice limits, look no further than the POWER plan. With unlimited local calls and 3GB of 4G data daily, it's perfect for business travellers and power users alike. This plan also includes up to 30 minutes of International calling and plenty of texts to help you stay connected.

This is the daily rental amount for the Smartphone we provide. For example, if you plan to stay for 10 days and you opt for the HERO Plan, your total bill will be the Base plan cost (USD 29.99) PLUS the Phone rental for 10 days (USD 1 x 10) = USD 39.99.

If you wish to extend your plan, you must notify us at-least 2 working days before your rental period ends. Extensions will attract an additional fee determined by your requirements at that time.

Your data will stop working if you exceed the limits in the ECO plan. HERO and POWER plans have unlimited data with a fair usage policy. The HERO plan has a daily limit (reset at midnight) of 1GB and the POWER plan of 3GB.

International or Local calling and texting are used from a common pool of "talktime". Which basically means that if you exceed the limits in one, the others are affected. For example, if you exceed your limit of domestic calling minutes, it will reduce the amount of SMS/text or International calling you can do.

Service is restricted by the Indian Government in the state of Jammu and Kashmir for security reasons. All other parts of India are supported by Trabug.

All India roaming costs are included in the Trabug plan's base price. No additional charges will be levied for India-wide roaming.

The following apps are already installed on the Smartphone:

  • Travel related - Google Maps, Uber, Ola Cabs, IRCTC Trains, Trabug Currency Converter and Delivery, Trabug Travel (food, sights, shopping, ATMs) and Trabug Emergency Services (police, hospital, embassy).
  • Social media - Facebook, Instagram, Twitter, Snapchat, Google Plus
  • Communication - Facebook Messenger, Whatsapp, Hangouts, Skype, Google Translate
  • Others - Youtube, Chrome Browser, FM Radio and other standard phone apps.

You may request some additional apps, up to 7 days prior to your rental start date, and we will try our best to accomodate those additions. However, to ensure the security and stable operation of the Smartphone, we do not currently allow addition of new apps once your rental begins.

We currently have pickup available at the Mumbai and Bangalore international airports, during business hours (please contact us for after-hours delivery) for an extra charge of US$5. We are currently working on expanding our presence at additional airports.

We can deliver and pickup the Trabug pack from different cities in India. However we do not currently deliver or pickup anywhere outside India.

In case your plans change while departing India, you can change your pickup location as long as you give us 2 days notice.